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RETURNS & REFUND POLICY

RETURNS

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We only accept returns if the products were wrongly sent, are defective, or were damaged in transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Products with obvious signs of use or sealed products that have been opened. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 5 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@londonpridecosmetics.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, sale items cannot be cancelled or refunded.

Orders placed during sale period cannot be refunded or cancelled post dispatch.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective, damaged, or wrongly sent. No other reasons for exchange, cancellation, or refund is applicable.

If you need to exchange it for the same item, send us an email at help@londonpridecosmetics.com and we will guide you further.

SHIPPING

To return your product, you should mail your product to B-6, Basement Sheetal Store,59, Shakuntala Apartment - 1,Nehru Place, New Delhi - 110019

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CANCELLATION POLICY

Cancellation is only possible if the shipment has not been dispatched from our warehouse. Once, the shipment has been dispatched, no cancellation of the order/s can be done.

If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at help@londonpridecosmetics.com